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Note: We currently do not ship to Northern Ireland.
Orders placed with a Northern Ireland delivery address will be cancelled, and a processing fee will be deducted before the refund is issued.

Frequently asked questions

What is your Shipping policy?

We deliver to the UK mainland and the Scottish Highlands: Standard delivery takes 2-4 days, and Express delivery takes 1-2 days.

Do you ship to Northern Ireland?

No, we do not ship to Northern Ireland yet.

Can I return a product?

No, we do not accept returns unless the item is defective. Please take a look at our return policy for more details.

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number either from us or through our courier partner.

How can I contact customer support?

You can contact us using email at support@thesweetshub.co.uk or on WhatsApp at 07922265090. Alternatively, reach out to us on our contact us page.

Do you offer wholesale or bulk ordering options?

Yes, we do offer wholesale and bulk ordering options. For inquiries regarding large quantity purchases and special pricing, please reach out to our dedicated wholesale team at wholesale@thesweetshub.co.uk

Do you provide English labels for imported products?

Yes, we can provide English label stickers for certain products to businesses, but they are only available for items where the supplier provides them. If labels are available, we will include them when requested. Please make sure to request them at the time of placing your order by adding a note on the customer notes section.