Welcome to our FAQs page! Find quick answers to common questions about our products, services, and policies. If you can’t find what you need, contact our support team for assistance. Let’s get your questions resolved efficiently!
How can I contact customer support?
You can contact us using email at support@thesweetshub.co.uk or on WhatsApp at 07922265090. Alternatively, reach out to us here.
Do you offer wholesale or bulk ordering options?
Yes, we do offer wholesale and bulk ordering options. For inquiries regarding large quantity purchases and special pricing please reach out to our dedicated wholesale team at wholesale@thesweetshub.co.uk. For more information visit here.
What payment methods do you accept?
We accept Apple Pay, Google Pay, PayPal, Visa and MasterCard.
What is your Shipping policy?
We deliver to UK mainland only: Standard delivery takes 2-4 days, Express delivery takes 1-2 days. For more information visit here.
Can I return a product?
No, we do not accept returns unless they are defective. Please view our return policy here.
When I can apply my promo coupon code?
You can use your coupon code on the cart page.
How can I track my order?
Once your order is processed and shipped, you’ll receive a confirmation email with a tracking number either from us or through our courier partner.
What is the minimum expiry date on chocolates?
The minimum expiry date is 2 months from the date of dispatch.
The only exception is sale or clearance items, which may have a shorter expiry. These are always clearly stated before purchase. If it isn’t listed, please contact us before placing your order, and we’ll be happy to provide the details.
Do you provide English labels for imported products?
Yes, we can provide English label stickers for certain products to businesses, but they are only available for items where the supplier provides them. If labels are available, we will include them when requested. Please make sure to request them at the time of placing your order by adding a note on the customer notes page.
Why did the price of a product change?
Prices may change daily based on factors such as market conditions, availability, and cost fluctuations. A price increase is typically linked to a rise in our operational or procurement costs.
How can I stay informed about price changes?
Regularly visit our website for real-time pricing updates. Additionally, subscribe to our newsletter for notifications about promotions, discounts, and product updates.