Welcome to our FAQs page! Find quick answers to common questions about our products, services, and policies. If you can’t find what you need, contact our support team for assistance. Let’s get your questions resolved efficiently!
How can I contact customer support?
You can contact us using email at support@thesweetshub.co.uk or on WhatsApp at 07922265090. Alternatively, reach out to us here.
Do you offer wholesale or bulk ordering options?
Yes, we do offer wholesale and bulk ordering options. For inquiries regarding large quantity purchases and special pricing please reach out to our dedicated wholesale team at wholesale@thesweetshub.co.uk. For more information visit here.
What payment methods do you accept?
We accept Apple Pay, Google Pay, PayPal, Visa and MasterCard.
What is your Shipping policy?
We deliver to mainland UK and Northern Ireland: Standard delivery takes 2-4 days, Express delivery takes 1-2 days (for Northern Ireland, orders are limited to 20kg; contact us for larger orders). For more information visit here.
Can I return a product?
No, we do not accept returns unless they are defective. Please view our return policy here.
When I can apply my promo coupon code?
You can use your coupon code on the cart page.
How can I track my order?
Once your order is processed and shipped, you’ll receive a confirmation email with a tracking number either from us or through our courier partner.
Why did the price of a product change?
Prices may change daily based on factors such as market conditions, availability, and cost fluctuations. A price increase is typically linked to a rise in our operational or procurement costs.
How can I stay informed about price changes?
Regularly visit our website for real-time pricing updates. Additionally, subscribe to our newsletter for notifications about promotions, discounts, and product updates.